Webkinz FAQ      Have any questions?   See if they're here  :)

 

GENERAL QUESTIONS

What are Webkinz pets? Webkinz pets are lovable plush pets that each come with a unique Secret Code that lets you enter Webkinz World and play with a virtual version of your pet.  

What are all the cool things I can do in Webkinz World? Where do we start? First, you adopt your pet and name it. Then you can custom design a room for it. You can play games in the Arcade, or compete against other players in tournaments. You can answer quizzes in Quizzy's Question Corner and enter contests, too. All of these things earn you KinzCash, which you can use to go shopping for your pet in our W Shop. The W shop is the section of the website where you can buy toys, furniture and clothes. There are stories to read and fun daily activities. The best part is that we add things to Webkinz World frequently, so it's always getting bigger and better.  

How do I find out more about Webkinz World? There are lots of ways. For a sneak peek, click on “Take a Tour” on the home page. Inside the site, you can click on the yellow help button at the bottom right of the dock to open a Help File for more information on the area you are in. You also get a Webkinz Guide when you first sign up which explains everything about the website.    

 Webkinz World sounds awesome - how do I sign up? Access to Webkinz World comes with the purchase of Webkinz plush. Our Store Locator on the main page can help you find the nearest retailer.  

Can I join Webkinz World for free? No, unfortunately, you must first buy a Webkinz pet, which gives you one year of access to our site. To find the nearest store where you can buy Webkinz pets, go to the main Webkinz page and click on the Store Locator button in the lower right.

  I just bought a Webkinz pet - how do I register? On the welcome page, click on "New Member." Ms. Birdy will guide you through the rest of the registration. You will need your Secret Code in order to register. Your Secret Code is around the ankle of your Webkinz pet.  

OK, I'm registered. How do I get back on the site later? The next time you visit us, just click on "Log In" and enter the username and password you picked when you first registered.  

How many Webkinz pets are there? There's a link to our collection on the main page - just click on the COLLECTIONS CATALOG after closing this window. Once you're logged in, you can also check out the MEET THE WEBKINZ PETS section in the newspaper. The Webkinz family is always growing, so check back often!  

 Why do some Webkinz pets have a W on their paws? The pets without a 'W' on them are part of the first generation of Webkinz pets! We now put the letter 'W' on every Webkinz pet's paw, so if you see a pet without a W, you know it is a first generation Webkinz pet!  

Where do I buy new Webkinz/Lil'Kinz pets? Can I buy them online? To find a store, go to the main Webkinz page and click on the STORE LOCATOR button. Newly released Webkinz or Lil'Kinz pets may take a week or so to arrive at your local store, but you can always go in and pre-order them. If you find a store does not have the Webkinz pets you are looking for, ask them to order it. They will be more than happy to do this for you. There are also some online stores where you can buy Webkinz pets. Just Google the word WEBKINZ.  

How much are the Webkinz plush pets? Can you make them cheaper? Sorry to say, but the prices of the Webkinz Plush Toys are not in our control. Ganz provides each retailer with a suggested retail price. However, it is up to the retailers to price them. You may have to shop around to find the best priced Webkinz pets.

If you want to know where you can get a Webkinz pet, be sure to check out the Store Locator on the main Webkinz World page: www.webkinz.com.  

Can I machine wash my pet? No, your Webkinz Plush pet should not be washed in a washing machine. If they are looking a little scruffy, and a bit of a wash seems like a good idea, please wipe it with a damp cloth with a little, teensy-tiny bit of baby shampoo. Next, wipe it again with a damp cloth, this time with no soap.  

What's the catalog for? You can view the Webkinz Catalogue from the home page. The catalog is just another way to look at all the wonderful Webkinz pets. You can even check off the Webkinz pets you want to adopt next and add them to your wish list!  

How do I make a Wishlist? To create a Wishlist, simply click on the "Collections Catalog" button and check the box next to any pet you are interested in collecting. When you have checked all of the boxes you want, click on the "Wishlist" button and you'll be able to print a copy of your new Wishlist!  

How did you come up with Webkinz World? GANZ Inc. has loved stuffed animals for a very long time. So we thought, wouldn't it be great to have a place where your stuffed animal came to life so that you could care for it like a real pet? To make the pet more real, we decided it could be happy or sad, healthy or sick, hungry or full. Taking care of your pet matters! Of course we wanted it to be as fun as possible so we added games and trivia and lots of fun items that we thought Webkinz owners would enjoy working for to purchase for their pet!
Webkinz World will continue to grow and expand so that fans like you can enjoy your pet to the fullest.  

How do you come up with your ideas? We have a whole team of people here always working on new ideas to make Webkinz World better for everyone. We also get ideas from the surveys and emails we get from all of you.  

How often is Webkinz World updated? We generally update Webkinz World every two weeks or so. But not everything on the site can be updated every two weeks, so keep watching the Newz section to check what's new!

  When did Webkinz World begin? Webkinz World began on April 28, 2005. It is getting bigger and better every single day! We've got a huge team of technical wizards, creative writers, awesome artists, and terrific support people who work hard to make Webkinz World wonderful! We hope you're enjoying your time in Webkinz World...you never know what might happen next!

ACOUNT AND ADOPTION ISSUES

How do I adopt another pet? To find out where you can get more Webkinz pets, check out your local gift shop, or use the Store Locator on the Webkinz World home page to find the shop closest to you. Webkinz pets love to have friends, and there are always new Webkinz pets waiting to be adopted. When you have found your new Webkinz pets and brought it home, log into your account using your current username and password and then visit the Adoption Center. Ms. Birdy will guide you through adopting your newest pet.


How many pets can I adopt? While there is no official limit to the number of pets you can adopt, we recommend that you do not adopt more than 100 pets on a single account. When you reach 100 pets, please start a new Webkinz World account!

Can I adopt another pet with the same code? You can not adopt another Webkinz pet with the same code because in Webkinz World, every pet has their own special adoption code that helps keep track of everything about them. Each secret code will only allow you to adopt one Webkinz pet.

My Webkinz pet didn't come with a Secret Code tag All Webkinz pets must be sold with a code. If yours did not come with a code, please take it back to the store where you bought it and get another Webkinz pet that has a code. If you were sold a Webkinz pet without a secret code, it is the retailer’s responsibility to replace the pet.

 I lost my Secret Code The Webkinz tag and the Secret Code it contains is a valuable part of the Webkinz pet product. Each Webkinz pet comes with its own unique secret code, which is contained in the tag that is securely attached to every pet when it is shipped to the original retailer. Just as we cannot replace a lost Webkinz pet, we are unable to replace a lost Webkinz tag and the Secret Code that comes with it. We have made every attempt to identify that the Secret Code is necessary to the adoption of your pet.

We understand that honest mistakes are made where tags may be disposed of or misplaced accidentally. We truly want you and your child to enjoy the full value of the Webkinz pet. However, Ganz policy states that we cannot replace any code that is lost or misplaced. This is why it is very important to keep your Secret Codes in a safe place at all times.

I accidentally adopted my new pet under a new username - can I put my pet back on my original account? If your Webkinz pets are on two separate accounts and you would like them to be on the same account, the accounts must be merged.  It is possible for us to reset your new account if you have started it within the past 30 days. Please be aware that if we do this, you will lose all pets, KinzCash, rooms, and items you have accumulated on your account. Also, if you have entered any feature codes into this account, once the account is reset, the feature codes and all associated prizes will be lost. You will be unable to re-enter the feature codes in your new account. However, you will be able to readopt the pets, using your existing pet codes. This way all your pets can be merged onto the same account. 

I accidentally adopted my friend's/sibling's Webkinz pet onto my account. Can we split them? Unfortunately, once a pet has been adopted onto a specific account, it cannot be removed from that account. Please make sure that you are using the correct account when adopting your Webkinz pet. When you first sign up, you have the option to adopt additional pets onto the same account – be sure that this is what you want. If you want to adopt another Webkinz pet on a separate account, please wait until you have finished registering the first pet, and then log out and start again for the second account.

Do all my Webkinz have to be on the same account? They do not have to be on the same account, but it might be easier for you to take care of them if they are. To make sure your new Webkinz pet gets on the same account, click “Log In”, enter your username and password and then click ADOPT A NEW PET. Please make sure that you adopt your additional Webkinz pet on the correct account as they cannot be moved or removed later. Remember, with each additional adoption, you get some awesome presents!

 Can I share an account with a friend? One code only gets you one Webkinz World account, which can only be played on by one person at a time. Additionally, Webkinz does not condone the sharing of passwords between users as it can result in the breaching of accounts and loss of Kinzcash and items.

 How do I print off my Adoption Certificate? Once you complete the adoption process, your certificate will be displayed on the screen. You can print that off right away, or you can go back to it later. To access your Adoption Certificate, click on THINGS TO DO and click on My Pets. Both your pet’s biography and Adoption Certificate will be here for you view or print.

When does my account expire? How do I renew my account? Before your account expires, you will be notified by Webkinz, via KinzPost reminding you to adopt a new pet. When your account does expire, you will have a grace period of 14 days, after which you will no longer be able to access your Webkinz account. Don't worry, though, your pet, items, rooms and KinzCash will be fine for a minimum of 30 days during which you can renew your account for another year by adopting a new Webkinz or Lil'Kinz pet. As soon as you adopt your new pet, you will automatically be able to play with all of your pets on your account.
Remember: If your account has expired, you must adopt your new pet through the “LOG IN” button. “NEW MEMBER” is for new members only.

 My account expired - how do I get it back? If you pet has expired, you have a minimum of 30 days to renew your account. All of your KinzCash, items, rooms and pets will be waiting for you to play with again.

 How do I permanently delete my pet or account? If you no longer wish to play on Webkinz World, feel free not to login to the site. If you do change your mind within your one year subscription, you are welcome to come back. Your pet will be fine, though sad that you left. If you have too many pets to take care of, try working out a schedule where you spend a little time with each of them. If you visit each day, it won’t take too long to keep their happiness up.

 How do I delete a pet or account and start over? The adoption of your Webkinz pet is final – we cannot delete a pet and let you start from scratch. If you are really unhappy with your account, you can always purchase another Webkinz pet and start a new account.

I've forgotten my username - what do I do? If you've forgotten your username we can retrieve it for you. Just click on the Customer Support link on the menu to your left or the button located on the main home page. Then click on 'Account Issues' and look for 'I forgot my username'. When you click on this, you will be prompted to fill out some information to help us find and retrieve your username. You will need your password and Secret Code to verify your account. You will also need to enter your birthday and your first name. Make sure you use the same information you entered when you first adopted your pet.

Can I change my username or pet name after I have registered? Unfortunately, no. Please choose your username and pet name carefully. If your username or pet name is deemed inappropriate, it may be changed.

Why did I have to change my username? If your username was determined to be inappropriate, you will be prompted to change it the next time that you log in. While most inappropriate words cannot be used, each username is screened individually for any deviations. Inappropriate usernames include any that use profanity or vulgarity, as well as usernames that advertise email addresses, web addresses or corporations. We do not permit any third-party advertising through usernames on Webkinz World.

Can I change the gender of my pet? Sorry to say, but there is no way to change the gender of your Webkinz pet. You got to choose whether your pet is a boy or girl when you adopted it. The good news is that Webkinz pets are happy to wear any and all clothing in the W Shop and that no one really knows the gender of your pet unless you tell them; the only place the gender appears is on your Webkinz pet’s adoption certificate.

How do I change my password? If you have forgotten your password, or gave it to a friend and now you don't want that friend playing with your account, changing your password is easily done. If you have forgotten your password, click on 'I forgot my password' just below the Password box. You will be asked for your username and secret code. You will then be assigned a new password from us. You can change that password to something more familiar to you, back at the login page by clicking Change Password.If you think a friend knows your password and you want to change it, type in your current username and password.
Click on the button labeled "Change Password". You will see a screen that asks for your username, your old password, and a new password. Be sure to choose a new password that is easy for you to remember, but difficult for other people to guess.Important: Remember to keep your password a secret!

 I need to change my password and I don't know my Secret Code - what do I do? Unfortunately, if you do not have your Secret Code, we cannot help you. Your Secret Code is like your key to Webkinz World. If you forget your other information, your Secret Code proves that the account belongs to you. Please try your best to find the tag that came with the Webkinz. The tag has your Secret Code printed inside.

What do I get for each adoption? For your first Webkinz pet, you get 2000 KinzCash and the wonderfully helpful Webkinz Guide; for your second through tenth adoptions, you get 2500 KinzCash, an exclusive item and a medium room; for your eleventh and beyond, you get 3500 KinzCash, an exclusive item and either a Super Bed or a roll on the bonus die. When you adopt your tenth pet and every fifth one after that, you get a Super Bed. To choose the Super Bed, just open your Webkinz pet’s welcome gift as usual (by dragging and dropping it into your room). You will see the three items in the gift; one of those items will be a gold present. That gold present will be in the objects section of your dock. Drag the present into your room and it will open up. You will then see the Super Bed screen and you will be allowed to choose which Super Bed you want!When you adopt your eleventh pet and beyond, you get a chance to watch the bonus dice spin (with your tenth, fifteenth, twentieth, twenty-fifth and every fifth pet after that, you get a super bed). To watch the bonus dice spin, just open your Webkinz pet’s welcome gift as usual (by dragging and dropping it into your room). You will see the three items in the gift; one of those items will be a blue present. The blue present will be in the objects section of your dock. Just drag it into your room and it will open up. You will see the bonus dice spin and then view the prize you unlocked!

Why did I not receive a room with my latest adoption? You will receive a free medium room with the first 10 Webkinz pets that you adopt. You will not receive a new room after your 11th adoption. Instead, you will get to spin the bonus dice.

How do I get an Exclusive Object? While you can't buy an exclusive item, you can get one by adopting another Webkinz pet. To find out where to adopt another Webkinz pet, please check out our “Store Locator” on the Webkinz World login page. Alternatively, if you would like to learn about each pet’s special item, please click on “Webkinz Catalog” on the Webkinz World Login page. There you can view each pet’s special item and food.

You could also win an exclusive object if you click on the "I Love My Webkinz" button in the "Care Award" section of "My Pets," every day for a week. At the end of the week, you'll be entered in a draw for an exclusive object.

 What's a Super Bed? How do I get one? A Super Bed is a super exclusive object that you get when you adopt your 10th pet, and every 5th pet afterwards (your 15th, 20th, 25th, etc).

What is the KinzCash coin and how do I use it? The KinzCash coin is a special gift you can get when you spin the bonus dice. To get the KinzCash from your 1000 KinzCash coin, you must sell the coin to the W Shop. Just go to the W Shop and click "sell." Drag and drop your coin into the box and click "sell." You'll get the KinzCash from the sale added to your KinzCash total.


 How do you roll the bonus die? If you want to watch the bonus dice spin, you need to adopt eleven or more Webkinz pets. With your eleventh pet and beyond, you'll get a chance to spin the bonus dice and see which special item you might win. You could get a KinzCash coin, an exclusive object, or a rare item. Good luck!

KINZCASH ISSUES


How do I get more KinzCash? We have a sure fire way for you to make up to 2500 in KinzCash every week, and it will only take as little as 20 minutes a day.

WHEEL OF WOW! - It gives out an average of 50 KinzCash a day. That's 350W a week. WISHING WELL - You'll average 40 KinzCash a day and 280W a week. THE CARE AWARD - Click on the Care Award in 'My Pets' every day to receive KinzCash. THE SURVEY - One click gets you 50 KinzCash a week. QUIZZY'S QUESTION CORNER. The best way to earn KinzCash. Try to get through one series of questions (it only 15 minutes) and you'll earn between 150 to 250 KinzCash a day - that's up to 1750 a week!The grand total is 2500 KinzCash and all for playing 20 minutes a day. You can also do a job once every 8 hours to earn LOTS of KinzCash.Don't forget that you get more KinzCash every time you adopt a pet.So why not give the above suggestions a try? You will be amazed at how much you can earn every week and you know what that means...
Now you can REALLY go shopping!

How do I make more KinzCash on games? The best way to earn LOTS of KinzCash from the Arcade is to play the Game of the Day and to check out the "Today's Activities" page to see if any games are giving out bonuses.

Is there a limit to how much KinzCash I can have? Guess what? There’s no limit to how much KinzCash you can have. We already have a couple of millionaires!

Can you give me some free KinzCash? Sorry, but we do not give out any free KinzCash. There are plenty of ways to get free KinzCash, though, such as: WHEEL OF WOW! It gives out an average of 50 KinzCash a day. That's 350W a week. WISHING WELL. You'll average 40 KinzCash a day and 280W a week. THE CARE AWARD. Click on the Care Award in 'My Pets' every day to receive 10 KinzCash. THE SURVEY. One click gets you 50 KinzCash a week.


Can I lend KinzCash to a friend? Sorry, but right now there is no way to lend your friends KinzCash.

Help, I lost KinzCash in a game! Unfortunately, once you are logged into a game, your turn is automatically counted, so if you are accidentally logged out, there is nothing we can do. Sometimes during peak hours, certain people's connection to the site can become unstable. We are constantly working at improving the increasing demand on our servers so these situations won't happen as much in the future.

I didn't get my KinzCash from a game/Quizzy's. In both the Arcade and Quizzy's, KinzCash is awarded at the moment you win it. Even though Quizzy's keeps score of how much you have won, KinzCash is added to your count right after you answer a question.
Is it possible you didn't notice that your KinzCash went up? We suggest next time you play, you note what your KinzCash count was before and after you play.

 I won some KinzCash but I didn't get it. In most cases, KinzCash gets put on your account the instant you win or earn it. You may not have seen what your KinzCash count was before, or your view of your count was blocked so you did not see it change, like in an Arcade Game. In other cases, like the Tournament Arena, KinzCash is not awarded until the tournament has been completed by all players, which may happen when you are away from Webkinz World.

What happened to my Quizzy/Tournament Arena/Employment Office KinzCash? The KinzCash you earn at Quizzy's, the Employment Office and the Tournament Arena is awarded immediately when you earn it. Both Quizzy's and the Employment Office show you the total amount of KinzCash you have earned, but that KinzCash has already been put on your account. When you win in the Tournament Arena, the KinzCash is awarded as soon as the Tournament is finished (whether you're in Webkinz World at the time or not), so you may not notice when it is added.

Why didn't I get my KinzCash from a job? When you do a job in Webkinz World, you only get your KinzCash if you complete the job in time. As well, you do not get any KinzCash if you quit a job. You can try a job every 8 hours. If you have completed a job and are still wondering what happened to your KinzCash, don't forget, like other things in Webkinz World, like the Arcade and Quizzy's for example, KinzCash gets added to your count the instant you finish. It's always a good idea to know your KinzCash before you do anything in Webkinz World.

I didn't get KinzCash from the Wishing Well! Every time you spin the Wishing Well, KinzCash is instantly added to your count. As you cannot see your count until the game is over, it would be easy not to notice it being added. Next time you're playing write down your KinzCash count before you play, and then see if it has changed after.

Why didn't I get my KinzCash from the survey? The KinzCash gets added to your total instantly when you click your answer, so you might not have noticed the increase. Keep a sharp eye on your total next time you answer a survey.

TODAY'S ACTIVITIES  


What is the Today's Activities page? The Today's Activities page is located in the "Things to Do" menu. This is the place to get coupons, find out about sales at the W Shop, and find out when Quizzy's questions and Arcade games are paying out bonus KinzCash.

Can you run an activity everyday? Unfortunately, not all games can be run every day, which is why we schedule them in the Today’s Activities page. Doing this also helps to keep things more interesting around Webkinz World with new and exciting things happening every week!

How are they scheduled? The activities are scheduled to start later in the afternoon on weekdays and earlier on weekends. Please note that everything scheduled in Webkinz World is based on the Kinztime you chose when you initially created your account. We try to schedule different events throughout the day so you can have a chance at trying various things, but we can't have special times for everybody.

How does KinzTime work? KinzTime is our way of setting a standard time by which everyone can figure out when scheduled events, like daily activities, are happening in Webkinz World. Yours kinztime will be chosen for you once you create an account and select a country. Please make sure that you choose your correct country, as it directly corresponds to the kinztime you are assigned and cannot be changed after the registration process has ended.

How does the Care Award work? Why didn't I get my award? This is a way for you to show how much you love your Webkinz pet. Visit the "My Pets" page in the "Things to Do" menu and click on "Care Award." This will show you your Webkinz pet care meter. Click on the "I Love Webkinz" button and you will win some food and KinzCash. You will win 10 KinzCash on the first day, 15 on the second day, and five KinzCash more for each day you visit the Care Award in a week. Click on the button every day for a week and at the end of the week you'll get a 25 KinzCash bonus! If you click everyday you will be entered into a draw at the end of the week for an exclusive item. This draw does not guarantee that you get an exclusive item; it just gives you a chance.

How do I play Gem Hunt? First, you need to visit Arte's Curio Shop through the link in the "Things to Do" menu. Once you are in his shop, click on the "Gem Hunt" button. It will open up a map of 5 mines where you can search for gems. Each day you will be allowed to search 1 mine. Once you are in the mine, simply click on 3 sparkling rocks to dig them out with your pick axe and reveal if you have found an actual gem. If you have found a gem, you will need to go back to the Curio Shop to put it into your collection. Before you do, Arte will make you a one-time offer to buy it from you. Listen carefully to what he offers you each time so you can decide if it's worth selling your gem to him. If you collect all 30 of the different gems, you will be able to trade it for the Webkinz Crown of Wonder – the first ever wearable trophy in Webkinz World!

The Crown of Wonder - What is it? How many are there? Can I sell it? The Crown of Wonder is the first wearable trophy! Arte can make a Crown of Wonder for anyone that collects all 30 gems. As long as you collect all 30 gems, you can keep redeeming them for Crowns of Wonder! You can certainly sell the Crown afterwards, if you really want to. If you have all five colors filled in on your crown drawing, you still have to click the crown icon on the front of your collection book/box so we know you collected them all. When you click the crown icon, Arte will ask if you want to trade your gem collection in for the crown.

How does finding gems work? There are 20 stones in each cave. Each stone does not necessarily contain a gem; some stones just contain slag. You can only hammer three rocks in the cave. As soon as you find a gem, you’ll go back to the Curio Shop. There are a lot of people who want to go into the mines each day, which is why you can only visit one each day. You only get one chance to go mining each day. If you do not find a gem, just come back tomorrow. The more you visit the mines, the sooner you should be able to learn how best to find the particular gems you are searching for, including the "Gem of the Day." Certain gems are much rarer than others, which is why when you are lucky enough to find a gem, it might be one that you have already found. That's also why the rarer gems are worth more KinzCash. The gems' locations are randomly hidden in different spots everyday and that location is different for every visitor. You never quite know where they will be hidden!

How does selling gems work? Arte only offers you money for a gem once you have found it. As soon as you have added it to your collection, you no longer can sell it back to him. But remember, once you earn the crown you can sell the crown itself! Arte rarely ever makes the same offer twice, except for the Gem of the Day. His offers are based both on your collection and his own need for particular types of gems. Unfortunately, you cannot sell gems to anyone but Arte. If you sell a collection box, you are not selling the gems inside. If you buy more than one collection box, you will only see the same collection of gems inside.

I was logged out after I found a gem; now what? If you had already found your gem before you were logged out, it was added to your collection. Please log back into Webkinz World and check your gem collection. The new gem should be there! Unfortunately, you will not be able to sell this gem to Arte.

I didn't get a bonus at Quizzy's! Sometimes, on the "Today's Activities" page, you will see that certain Quizzy questions are worth bonus KinzCash. If you go to Quizzy's during the scheduled bonus time, you can earn extra KinzCash. If you were already playing in Quizzy's before the bonus time started, you will not see the bonus. Just leave Quizzy's, visit the Newz, and return to Quizzy's and you will be able to earn bonus KinzCash on the featured questions.

How does the Floating W work? The Floating W is something special! Unlike the other activities, there is no GO button to click on to get a Floating W -- it will appear on your screen randomly and fly across. You have to click it fast before it disappears! It will not show up while you are in a game, so keep your eyes open! When a Floating W is scheduled, it doesn't mean that you are guaranteed to see one -- just that there's a chance that one might float by in that time period.

What is the Jellybean Challenge? The Jellybean Challenge is a fun activity that you can occasionally find on the “Today’s Activities” page. To do the activity, just look at the jar and take a good guess about how many beans there are. Whoever makes the best guess (guesses the number closest to the correct number, or guesses the correct number exactly) will win a jar of Super jellybeans that will fill your pets hunger up to 100 percent! You will also win some KinzCash. We do not announce the final number, so keep an eye on the message you get.

How do I play Lucky Clickz? Why couldn't I click the button? This is a game occasionally featured on the "Today's Activities" page. To play the game, just click "GO" to be taken to the Lucky Clickz page. Click to see if you are the lucky winner! Please remember that if someone has already won the prize, you will not be able to click on the button.

How does the Quick Draw work? How do I know if I've won? When you enter a Quick Draw, you will have a chance to win KinzCash and other awesome prizes. If you win, you will get a letter in your room five minutes after the Quick Draw ends. Check out the "Today's Activities" page today to see if you can enter a Quick Draw!

What's the Super Wheel? How often does it come to Webkinz World? The Super Wheel is super because everything on it is VERY special; from LOTS of KinzCash to expensive W Shop items to a couple of exclusive objects – this is the wheel you want to spin! Keep your eyes on the "Today's Activities" page to find out when exactly it will be available. Remember; it's not around very often, so don't miss it!

What is Wacky's Bingoz? Wacky's Bingoz is a special activity that you can do everyday in Webkinz World. Just go to the "Wacky's Bingoz" page by clicking on the icon at the top of the first page of the Newz. This will take you to a page where you can get your Bingoz numbers for the day. You can play one, two, and three ball Bingoz on this page. Each game is played the same way; if you get a row of diagonal, horizontal or vertical numbers, you can shout out Bingoz and win. If someone shouts 'Bingoz' before you and wins, you will receive a new blank card the next day. Just remember; you only get your Bingoz numbers if you come to Webkinz World and visit the Bingoz page!

My numbers disappeared on Wacky's Bingoz - what happened? This means that someone has shouted out BINGOZ and won. When this happens, you get a new blank card to start a new game.

How do I use a Wacky's Bingoz coupon? To use your Wacky's Bingoz coupon, just look for the coupon on the left side of the Wacky's Bingoz screen next time you go to play the game. Click on the coupon to use it. If you use the coupon, you will get an extra Wacky's Bingoz ball!

W-SHOP AND CURIO SHOP 


Where do I find items in the W Shop? There are several categories in the W Shop. These categories let you know what items are available in each section. You can find side tables, coffee tables and dining tables in the Tables section. Some things might be a bit harder to find, but generally if you are looking for a game that you play in your room or an expansion for your DiceKinz game, it will be in the GAMES category. If you’re looking for books, treadmills or stuff to add to the Webkinz Studio, you’ll find them in the Toys & Books category. The best thing to do is look in all of the categories for whatever you are looking for.

I just bought something from the W Shop but I can't find it! It is possible that you have a lot of stuff crowded in your dock and you just need to search a little bit more for your missing item. Make sure you try clicking on the tab for the right category and also click on the left and right arrows to scroll through the items one by one. If that doesn't work, just log out of Webkinz World and then log back in. We're sure you'll find what you were missing.

Can I buy that thing I saw in the Newz in the W Shop? Sometimes, when our artists draw things, they use their imaginations to come up with certain items that you can't buy in the W Shop.

We are always making great new stuff to add to Webkinz World, though, so keep your eyes on the Newz and the W Shop to find when any new items are available.

 I sold an item by mistake at the W Shop - how do I get it back? Unfortunately, there is no way to get an item back once it has been sold to the W Shop. While you can always buy regular items again, be extra careful with rare or special items, as they cannot be replaced.

Why can't I sell the Webkinz Guide? The Webkinz Guide is a big book filled with everything you need to know about Webkinz World, so refer to it whenever you have a question about something.Since it is a gift, you can not sell it back to the W Shop - it is not worth any KinzCash anyway.

Can you lower prices at the W Shop? The W Shop is full of awesome bargains. Check out the "Sale Items" section to see what's on sale. You can also get coupons from the "Today's Activities" page to buy items at the W Shop. To use a coupon, choose the item you want to buy, press "check out" and on the check out page, drag the coupon from your dock to the item. The price of the item will be adjusted. Press "buy now" to buy the item.

What furniture can I only find in the Curio Shop? Right now the Curio Shop is the only place to get the Medieval, Egyptian and Kooky Scientist themes. You can also find other special objects that are only found in the Curio Shop.

Why doesn't Arte remember me? If you don't visit Arte in the Curio Shop for awhile, it is possible that he will not remember you when you do visit him again; Arte sees SO many different customers each day! It is important to visit Arte every single day to make sure he remembers who you are. Be sure to visit him and buy an item or give him a tip everyday, and he will recognize you in no time!

Arte didn't let me tip him and I hadn't tipped him yet - what happened? Arte only gives you one chance to tip him. If you are about to tip him and click somewhere else before you select an amount, it will count as your tip.

TECHNICAL ISSUES 

 
What are the minimum requirements for Webkinz World? Windows Requirements

PIII 1.2 MHz or higher Windows OS 2000/XP RAM: 512MB recommended Browsers: Internet Explorer 6, Netscape 7.2, Firefox 1.0, AOL Explorer 1.5 Monitor Resolution: 1024x768 High Speed Internet Required Adobe Flash 9
Mac Requirements

1.2 MHz or higher Mac OS X 10.3 RAM: 512MB recommended Browsers: Safari 1.2.3 or higher, Firefox 1.5 Resolution: 1024x768 High Speed Recommended Adobe Flash 9
I get a blank screen when I click on the site - what do I do? To run our site, you need Flash Player. If you do not have it, go to www.adobe.com, click on “Downloads” at the top and then click on Get Flash Player. Follow the instructions to download and install the player. As well, check the tag on your Webkinz pet to make sure your computer has the minimum requirements to run Webkinz World. My Secret Code isn't working - I can't click on the NEXT button. Make sure you are entering your Secret Code correctly. It should be eight characters long, and can contain both numbers and letters. Make sure you are not trying to adopt another Webkinz pet with a code you have already used, as you can only adopt one pet per code. To get another pet, you need to buy another Webkinz plush toy. If you have not used the code and you are sure it is correct, click on the Customer Support link on the menu to your left or go to the main Webkinz page and click on the Customer Support button there. Then click on one of the options under ‘Adoption Issues or Questions about secret code’ and fill out the form that applies to your situation. Webkinz World is being blocked by my Parental Control software - what do I do? If your parental control software is blocking the use of Webkinz World, try giving access to the following IP addresses:

66.48.69.98
66.48.69.99
66.48.69.102
66.48.69.104
66.48.69.123
66.48.83.160
66.48.83.161
66.48.83.162
66.48.83.163
66.48.83.164
66.48.83.165

If you need assistance providing access or unblocking these IP addresses, please call the manufacturer of the software you are using.

How do I clear my Cache? If you have been told to clear your cache files and do not know how to do it, please look below to find your browser and then follow the instructions about how to clear your cache files. Please note: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World.

AOL:

From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW' Look for the 'Temporary Internet Files' Click 'Delete Files', and then click 'OK'

Internet Explorer 6:

At the top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options' This brings up a dialog with 6 tabs across the top (General, Security, Content...) Click 'General; then look for 'Temporary Internet Files' Click Delete Cookies. Then click 'OK'. Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK' Click 'OK' again and this should clear all cached pages

Internet Explorer 7:

From the Tools menu, select Internet Options Choose the General tab Under Browsing history, click Delete Next to "Temporary Internet Files", click Delete files Click Close, and then click OK to exit.

Netscape:

Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences' Find 'Advanced'. Click the sign in front of the word, 'advanced' You'll see 'Cache, Proxies, etc...' Click 'Cache' On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache' First, click 'Clear Memory Cache'. When the “?” dialog appears click 'OK' Click 'Clear Disk Cache', when the “?” dialog appears, click 'OK'. Click 'OK' again to close the Cache Dialog box. This will clear all old info from your browser and the error should be finished.

Firefox:

Click Tools and select Options Click the Privacy icon Click Clear Now in the Private Data area Click OK Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:

From the Safari menu click on ‘empty cache’ When asked if you want to empty the cache? Click on empty Once that's done, from the safari menu click on "preferences" From the Security dialog box, select "bookmarks" Click on "Show Cookies" A list will show up with all the cookies left on the computer. Select "Remove all" Once they are removed, Click "Done" Close down Safari to get back to your desktop Re-launch Safari and log back into Webkinz.
 

I can't see the secret letters! You cannot register a pet when using AOL as your browser because AOL does not display the secret letters. Here are a few things to try if the secret letters do not appear when you're trying to register the pet:

Please try going to www.webkinz.com to register the pet in Microsoft Internet Explorer. To find Internet Explorer click on "start" on the task bar at the bottom of your monitor. Then click on "all programs" or "programs". Look for the blue 'e' logo. This is Internet Explorer. Please open this browser and use it to visit www.webkinz.com and try to adopt your pet.

If you still do not see any secret letters then we have the following suggestions:

Go to www.adobe.com to update or get a new Flash Player: Click on the Downloads menu at the top Click on "Download Flash Player" Follow the steps to download Flash Player
Get a new version of Internet Explorer by going to www.microsoft.com On the left hand side of the page, click 'Latest Releases', and then, from the menu that will appear, select "Internet Explorer 7" Click "Download" to install the Internet Explorer If you already have the latest version, the system will let you know.

I can't log in. What can I do? First, make sure you are using the correct username and password. Your password is case sensitive, so include any capitals if you used any when you signed up. If you have forgotten your password, click on “I forgot my password” and follow the steps to get a new one. You can always change the new password later by clicking on “CHANGE PASSWORD” at the login window. You will need your Secret Code to do so.

I can't see everything; some things are cut off on the bottom. If you can't see all the items at the bottom of your screen, you might try changing your monitor resolution to 1024x768. Windows 98/2000/XP Users

Right-click on your desktop (away from any icons or open windows) Select "Properties" This will open your Display Properties Control Panel. Click on the "Settings" tab. In the middle of this panel, you will see your "Screen Resolution" slider. Slide this to the right, until you get to 1024x768 (higher resolutions are okay, but make sure that they are compatible with your monitor). Press "OK" to confirm your choice. Your monitor will flicker a bit then change to its new settings. You're now ready to go!
Windows Vista Users

Method 1: From the desktop Right-click on your desktop (away from any icons or open windows) Click "Personalize" At the bottom of the list, click "Display Settings". Use the slider bar to select your desired resolution (1024x768 or higher) Click OK.
Method 2: From Control Panel Click the Start button (it's still called that, it just doesn't say "Start" on it anymore) Click "Control Panel" Under "Appearance and Personalization", select "Adjust Screen Resolution". Use the slider bar to select your desired resolution (1024x768 or higher) Click OK.

Mac Users

Go to the Apple menu at the top left-hand corner of the screen, and choose System Preferences from the drop-down menu. Select "Displays" Select 1024 x 768 or a higher resolution that is compatible with your monitor.


I lost my dock - how do I get it back? The dock may disappear if the connection to the Webkinz server has been lost. Close the window and log back in again from the main site and the dock will return.

I'm having problems moving stuff into or around my room. In most cases, problems with your room can be solved by clearing your temporary Internet files. Log out of Webkinz World, open Internet Explorer, and click on Tools and Internet Options. Click Delete Files and then OK. If you are on Mozilla (Firefox), click on the Tools menu then click Clear Private data. A dialogue box will appear; make sure "cache" is checked, and then click "Clear Private Data Now" If you are on Netscape, click on the Edit menu, select Preferences, then Advanced, Cache and, finally, press the Clear button.

I bought something at the W Shop, but it didn't show up in my dock. I want my KinzCash back. KinzCash is only taken from your account when your item shows up in the dock. It is possible that you didn't click Buy Now at the Check Out Counter. It is also possible the item is in your dock, but you just can't see it. Use the arrows at both ends of the dock to page through everything that is there.

What do I do if my pet is stuck or invisible? If your pet is stuck in one spot or you can’t see it at all, try jumping to another room by clicking on the MAP button and selecting another room.

What do I do if an object is stuck? Please let us know exactly which item you are having difficulties with (you can find out the name by surfing through the W Shop). Once we know this, our Customer Support team can fix the problem for you. Click on the Customer Support link in the menu on your left or go to the main Webkinz page and click on the Customer Support button. From there, click on the 'I Have Something Stuck' link. Once you click on the line which reads 'I Have an Item Stuck' you will be prompted to fill out a form which will help us fix the problem.

What do I do if a vehicle is stuck? The Technical Wizards have this special tool that takes cars, scooters, trucks and other fun vehicles and puts them back into your dock if they are stuck somewhere. So, if you have a vehicle stuck in your door, please know that it will be fixed (and returned to your dock) in a day or two. If this has not been fixed after 2 days, then please contact the Customer Support team using the button on the Webkinz homepage. Just click on the ‘I Have Something Stuck’ link and look for the line which reads ‘I Have a Vehicle Stuck in a doorway’. When you click on it, you will be prompted to fill out a form which will assist us in fixing the problem.

Help! An object or KinzCash has gone missing from my account! If you notice that items or KinzCash is missing from your account, please change the password right away. The only way items and KinzCash go missing is if someone else is using your account. We suggest that all users keep their passwords a secret. To change the password, please go to the Webkinz World home page and click ‘Log In.’ Enter your current username and password and then click on CHANGE PASSWORD – you will be prompted to enter your old password and a new password. Please make sure your new password is a combination of letters and numbers, and is something that others cannot guess easily.

KEEP THIS PASSWORD A SECRET. Also, please note that you are responsible for all activity on your account. Webkinz will not be responsible for lost KinzCash, lost Items, lost pets or damage of any kind due to actions on your account initiated by you or by anyone else who may have access to your account, whether intended or not.

What if I don't log out from the site? What happens? If you do not log out, our system will assume that you are not taking care of your Webkinz pet and you will lose a few Happy, Health and Hunger points. Even though you will be automatically logged out after 15 minutes, it is always best to choose 'Logout' from the 'THINGS TO DO' menu when you're finished playing.

Why was I logged out? There are two ways for this to happen. First, if you leave your computer for 15 minutes, you will be automatically logged out. This is done so that your Webkinz pet’s happiness, health and hunger levels do not decrease. Second, if you have a slow computer or slow Internet connection, you can get disconnected. If this happens in the middle of a game, there is nothing we can do about lost KinzCash.

Why does Webkinz World freeze up sometimes? Unfortunately, sometimes there are so many people trying to use Webkinz World at the same time that our computers can become overloaded. We try to keep this to a minimum and we are always expanding our system to keep up with the number of visitors we have!

I have a question that is not covered here - where do I go for more help? If you are wondering how to do something, odds are that there is information in your Webkinz Guide or in the help file for the room you are in. You can find the Webkinz Guide in your room, as well as in the “THINGS TO DO” menu. The help file can be accessed by clicking on the yellow help button in the lower right hand corner of whatever part of the site you are in. If you are still stuck, you can click on the Customer Support link to your left and search for your issue. When you’re logged into Webkinz World and you have a question, can click on the “Contact Us” link in the newspaper index. 

THE ROOM,YOUR PET AND KINZCHAT

Where do I go to find out things I can do with my pet? The best way to find out what you can do in Webkinz World is by taking a look at the Webkinz Guide. You received one when you first adopted your Webkinz pet. You can also find the Webkinz Guide in the THINGS TO DO menu. You will find all kinds of useful information, handy tips and links to some of the common questions.

 What can we do in the room? You can do lots of things in their Webkinz pet's room! Including: Play with the pet - you can purchase various toys (like the scooter, skateboard, and trampoline) and the Webkinz pet can play on these items. Cook - if you purchase a stove, blender, or sandwich maker, you can drag three foods into the appliance and try to make various foods. There are cookbooks available in the “Toys and Books? section of the W Shop. Invite friends to visit - By using the KinzChat cell phone, you can invite friends over to chat and play in their Webkinz pet's room. Play games - Games in the W Shop's Games section are for the room. You can play some of these games against the computer, and others against friends. Decorate - You can decorate your room or yard in any way you like. Remember; if you want to add a new room, just use the 'map' and click 'add room.' Click on a blank space (where you'd like the new room to go), and click on the type of room you'd like. You can use the map to jump to this new room.


Why does my pet look sad or sick today? When your pet's Happy, Health or Hunger meters go down, you will see a change in your pet's appearance. You can make your pet happier by playing with it, visiting the Arcade or Quizzy's, buying stuff at the W Shop, or answering surveys. If your pet's health is low, try feeding it something good to eat, especially its own specialty food, or giving it some exercise. If your pet gets really sick, it will have a green snout and thermometer and only a visit to the Clinic will make it feel better.

Will my pet get sick while I'm away? Your Webkinz pet will be fine. The only level that will go down is your pet's happiness, because your pet is going to miss you. Your pet will be very happy to see you when you get back.

Can Webkinz pets die or run away? In answer to your very important question, no, your Webkinz pet can't die. But if your pet's health dips below 9, it will definitely get sick. When that happens, your pet will have a green face and a thermometer in its mouth and you will have to take your pet to the clinic to visit Dr. Quack to make it feel better. The clinic is in the "Things to Do" menu. Your pet will never run away, either, though it will get very sad if you do not visit it.

Can Webkinz pets get married and have children? Webkinz pets can't get married because they are too young -- they aren't even teenagers yet! Lil'Kinz are little brothers and sisters for your Webkinz pets, so if your pet is lonely you can adopt a whole bunch and then they can have lots of siblings!

I have lots of pets - how do I keep them all happy? A great way to keep lots of Webkinz pets healthy and happy is to make sure you spend a few minutes with each pet each time you're in Webkinz World. Play a game with each Webkinz pet and give your pets a bath. This should help to keep them happy and healthy!

Can two Webkinz pets share the same bed? Right now you can't get a bed that 2 pets can sleep in at the same time because they get a better night's sleep when they have their own individual bed. If they had someone rolling over and kicking them during the night, they wouldn't be as happy or healthy when you came to play with them the next day!

 My pet won't stay in bed/I can't get my pet out of bed. To get your pet to stay where you left it, use the Logout function on the THINGS TO DO menu before leaving Webkinz World. If your pet won't get out of bed, its path may be blocked by objects around the bed. Try using the Edit button (top left) to move one or more objects.

What do I do with extra clothing that my Webkinz pet isn't wearing? You can leave the clothes in your dock, if you want, or you can buy a dresser, toy box, or drawers and store them in there like you would any other object.

How do I cook? What cookbooks are available? After you've bought a stove, cauldron or barbecue from the W Shop and put it in your Webkinz pet's room, you're ready to get started! Just click on the stove, cauldron or barbecue and it will open up. Drag and drop three foods onto it and press "cook" to make a delicious dish. To use the Sandwich Maker, just pick it up from the W Shop's Kitchen and Bathroom section and put it in your Webkinz pet's room. Click to open it. Drag and drop foods from your dock into the spaces on the Sandwich Maker. Click 'Get Sandwichin' to make a sandwich.To use the Blender, pick one up from the W Shop and put it into your room. Click to open it and then drag and drop three foods into it. Click on “Blend? to make your very own drinks or dips!There are three cookbooks available in the Toys & Books section of the W Shop: Totally Blendin' for the Blender, The Art of Sandwiching for the Sandwich Maker, and Simply Delicious for the Stove. Remember, you can only use the blender recipes on the blender, the stove recipes on the stove and the sandwich recipes on the sandwich maker.

How does the TV work? To turn on the television, just click on the TV and wait for the remote control to appear. When you see it, click 'power' and then click the show you'd like to watch (choose 'random' if you want the TV to pick the show for you). Your show will appear on the TV. If you want to turn it off, just click 'power' and the show will turn off. Click the X on the remote control to close it.

Why are toys and other objects only for decoration? There was a time when our stoves and bathtub were for decoration only but now they are fully functional - have you tried them? The same for the Wonder Scooter and the Skateboard! Just like all those items, we've got big plans for activities with our other toys and furniture.As Webkinz World keeps getting bigger and better, lots of new fun things are going to start happening in all parts of the site. We'd like to tell you when and what is exactly happening, but that would ruin the big surprises!Stay tuned and keep checking back on Webkinz World to find out anything and everything that is new!

Why can't I put food in the cupboards or other items into the fridge? Food can only be stored in the fridge, and the fridge will only let you store food.

How many rooms can you have? You can have as many rooms as you like. You can make a mansion for your Webkinz pet!

I don't want my extra room anymore - how do I get rid of it? When you buy a room, you can't delete it or sell it back. If you want to sell all the items in your room (at half price), you can start over and redecorate it any way you like. Check out the W Shop for lots of great items and decorating ideas.

 How do I remove my wallpaper or floors? There's no way to remove wallpaper or floors, so if you don't like the way it looks now, you'll need to buy replacement wallpaper or floor and cover up the old one.

Why can't my friend color in my Coloring Book? You can only color in your own coloring book. To get your own coloring book, please visit the W Shop's Toys and Books section.

Why can't I print the pages in the How to Draw book? While you cannot print the "How to Draw" pages in the book, you can always log into Webkinz World, open the book and draw while you look at the computer. If you really want to print out a page, just click "Alt" and "Print screen" and then go into a program like Microsoft Word. Go to Edit and click 'paste.' You can then print off the page.

 How do I get the Studio and make a show? First, you pick up a studio at the W Shop. Go to the 'Toys and Books section' and look under 'Webkinz Studio.' The Webkinz Studio costs 1000 KinzCash. You may have to use the arrow buttons of the W Shop to scroll through the items to find the "Webkinz Studio." Once you've bought the Webkinz Studio put it in your room, and have your pet walk to it to open the studio.It will have some actors and backgrounds when you start, but you can buy more actors and play sets at the W Shop (in the 'Toys and Books' section). To start your show, type in a title, choose a background, a sky style, and a type of music. Click 'next' to continue. Choose two actors. Drag them into the boxes. Click 'next' when you're ready to continue. Choose a camera angle. This is how your actors will look on the screen. Click next to continue. Click on the dialogue boxes to enter your actor's dialogue. Choose an emotion and an action from the drop down menus next to your actors. When you're happy with your scene, click 'next scene' to continue making scenes. When you think your show is finished (you can make up to 15 scenes), click 'end show.' You will see a screen with a red curtain. Click 'play' to see your show, 'save' to save your show, and 'edit' to go back and change something in your show. Clicking 'menu' will take you back to the main menu.When you've watched your show, you can edit it or save it. If you've already saved two shows, you will have to choose which show you want to overwrite with the new show.Please remember to check out the instructions in the studio, if you ever have any problems or questions.

How do I add Actors and Play sets to my Studio? To find more actors or sets, please visit the W Shop's "Toys and Books" section and pick up some actor packs or play sets. To add the packs or play sets to your studio, just open your studio and then click on "Add new Actors/Sets." Drag and drop the actor or play set from your dock into the box on the screen. If you are trying to add a play set that you already have, or trying to add an actor that you've already got two of, you won't be able to. You can only have one play set of a specific type, and two actors of a specific type.

 How many shows can I have at once? Right now, you can only save two shows at once. This might be changing in the future, but for now it's only two shows.

My show didn't save - can I get it back? In order to save your show, you have to click the 'save' button when the show is finished. If you did not click the save button, the show would not be saved. Unfortunately, there's no way of recovering a show that has not been saved.

 Why do all of my Studios have the same shows on them? You're only allowed to save two shows. No matter how many TV studios you purchase, all of your studios will have the same shows on them.

Why can't I play on my friend's Studio? The Webkinz Studio can only be used by the member who purchased it. You can not watch their shows or make shows while visiting a friend.

 Why can't I use a certain word in my TV show? We do not allow inappropriate words in the Webkinz Studio. If we find that you've used an inappropriate word, you will have to change it before you can continue to create your show.

How do I put my TV show on the TV? The only way to get your TV show on the TV is to win a Movie Contest. Keep your eyes on the Newz for the next contest!

How do I make friends? If you want to make new friends in Webkinz World, you can do that now! If you play a PVP game against someone in the Tournament Arena, you can ask them to join your Friends List when the game is over. Just click on the "Add to Friends List" button. That will send the person an invitation. If they accept your invitation, they will be added to your list and you will be added to their list! If someone does not decide to be on your list, that's ok. Please do not send them another invitation. You do not have to accept another person's invitation if you don't want to.Remember; KinzChat is still very safe because you can't type in your own words. We have made a dictionary for KinzChat that does not allow personal information to be shared; we want to keep our users safe.Remember also that you can tell your friends all about Webkinz World and when they join Webkinz World, you can chat with them!

How many friends can I have on my Friends List? Currently there is no limit on the number of friends you can have on the list; but, we strongly recommend keeping your list under 50 users. The more users on your list the longer it will take you to open your Friends List and turn on KinzChat. If you have a lot of friends, this wait could become quite noticeable.

How do I make my friends visit or play with me? Sorry, but there's no way to make your friends visit or play with you. You can always try the FIND AN OPPONENT in the Tournament Arena to make new friends.

Can I send my friend an object or KinzCash? Right now there's no way to send your friend KinzCash, but you can send your friends a note or a gift using Kinz Post! Visit Kinz Post in the THINGS TO DO menu and follow the instructions.

My friends never get my invitations for KinzChat or the Tournament Arena - what do I do? First, make sure that you're online by clicking on the cell phone in the lower right hand corner of the dock and click on POWER to connect. Next, make sure your friend is online - their face will be green. In the Tournament Arena, click on the checkbox next to their name and then select “Invite Friend.? You will only have this option if they are online. The INVITE button on your cell phone is only available if your friend is online, too. If it still doesn't work, log out and log back in again, turn on the cell phone and send your invitation again.

How does Do Not Disturb work? How do I turn it on and off? The "Do Not Disturb" feature is meant to let your friends know that you are busy and cannot be invited to play a game or to visit. If you want to turn on the Do Not Disturb feature, when your cell phone is on, just click the small button labeled "Do Not Disturb" above the 'power' button on your KinzChat cell phone. You will still be able to invite friends to play games and visit you, but they will not be able to send invitations to you. To turn off the "Do Not Disturb" feature, just click the button labeled "Do Not Disturb" again.

Can I still invite friends over or play games when I have Do Not Disturb on? If you have the "Do Not Disturb" feature on, you can still invite friends to your house or invite them to play games. They cannot invite you, though.

My friend has a yellow smiley face - what does that mean? If you see a yellow face next to your friend's name on your Friends List, that means that they have their 'do not disturb' feature on. This means that your friend is busy and does not want to be disturbed right now. When their face turns green again, you will be able to invite them to visit or play games again.

How does block work? When you block someone from being your friend that means that you do not want them to ask to be your friend ever again. They are not going to be added to your friends list, and you will not be added to theirs. There is no way to undo a block right now, so be careful about who you block.

How do I undo a block? Sorry to hear that you didn't mean to block someone. The only thing you can do is to invite them to be your friend. They will not be able to invite you to be their friend again.

Why can't I type what I want? The Internet can be an unsafe place, and so we decided to make the safest possible chat system available. KinzChat is entirely constructed, which means you have to put the sentences together. This way, there is no way for anyone to ask or say anything inappropriate. Also, there is no way to exchange any personal information of any sort.

 

 FIND MORE FAQ'S ON http://www.webkinz.com/us_en/faq.html Just Click On This Link